Privacy Policy

Thrive Care Services privacy statement

Personal information collected by Thrive Care Services is protected by Australian privacy legislation. Personal information is any information or an opinion that identifies you and includes sensitive and health information.

Principles

Thrive Care Services complies with the Australian Privacy Principles contained in the Privacy Act 1988 in handling personal information collected from clients/beneficiaries, business partners, donors, members of the public and Thrive Care Services personnel (including members, volunteers, employees, delegates, candidates for volunteer work and prospective employees).

The Statement is available in hard copy on request. It contains information about Thrive Care Services’ responsibilities, your rights, the information that may be collected by Thrive Care Services, and how it would be used.

The primary purpose for collecting personal information from individuals is to provide services to vulnerable children, including planning, funding, monitoring and evaluating our services. The kind of information we collect will depend on your relationship with Thrive Care Services (e.g. as a client, business partner, employee, volunteer or online user of the Thrive Care Services website).

What information is collected and how?

The type of information collected and retained by Thrive Care Services includes personal information about:

• job applicants
• staff
• volunteers
• contractors
• people receiving a service from Thrive Care Services
• other people who come into contact with Thrive Care Services

Personal information collected by Thrive Care Services includes (without limitation):

• names and addresses
• bank account details 
• dates of birth
• telephone numbers
• email addresses
• information from previous employers

Thrive Care Services collects personal information about an individual by way of forms filled out, face-to-face meetings and interviews, telephone calls, facsimiles, email and sometimes through use of contractors/consultants.

When collecting information, only information necessary for the activities of Thrive Care Services will be collected and recorded. Information given in confidence will remain confidential.

Do we use cookies?

Yes – cookies are pieces of information that will be sent by Thrive Care Services when you log onto our website. These will be stored on your computer's hard drive, to allow us to recognise you as a user when you next visit.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "help" menu of your browser to learn how to change your cookie preferences.

If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, you may not be able to use the website as it is intended.

Personal information provided by other people

In some circumstances, Thrive Care Services may receive personal information about an individual from a third party – for example, references or referrals. This information forms part of the personal information described in this statement.

Thrive Care Services use of personal information

Thrive Care Services will collect, hold, use and disclose your personal information for purposes including (without limitation):

• to verify your identity
• to provide programs to you, to manage and account for the programs provided and to improve those programs
• to report to government or other funding bodies how funding is used
• to provide receipts
• to manage our relationship with you
• to communicate with you about events, causes, programs, products or service that we believe may interest you
• to respond to your feedback or complaints
• to provide information to our third party service providers in connection with any of the above

Thrive Care Services does not disclose personal information without your permission unless the disclosure is either:

• in accordance with this Privacy Statement or any agreement you enter into with us, or
• required or authorised by law, including without limitation the Australian Privacy      Principles under the Privacy Act.

Some of your information may be transferred, stored, processed, used or disclosed overseas by Thrive Care Services if our service providers are located overseas or if the information is required to be used or disclosed overseas for the purpose for which it was conveyed to Thrive Care Services by the individual. Thrive Care Services takes reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Management and security of personal information

As a condition of employment, Thrive Care Services staff are required to respect the confidentiality of information and the privacy of individuals. Thrive Care Services will take reasonable steps to ensure that the personal information it collects, uses, retains or discloses is accurate, complete and up to date and is protected from misuse, interference, loss, unauthorised access, modification or disclosure.

Contacting Thrive Care Services regarding access and correction, and privacy complaints

An individual may:

• request access to and seek correction of their personal information held by Thrive      Care Services at any time
• make a complaint in relation to a breach of their privacy
• submit a query or concern about this Privacy Statement or Thrive Care services’      information handling processes.

This can be done by contacting Thrive Care Services’  privacy officer in writing at feedback@thrivecareservices.com.au 

You will be required to provide proof of identity in order to obtain access to your personal information. Thrive Care Services aims to provide access to your personal information within 30 days of receipt of a valid request.

At all times, privacy complaints will be:

• treated seriously
• dealt with promptly
• dealt with in a confidential manner.

Thrive Care Services’ privacy officer will commence an investigation into your complaint. You will be informed of the outcome of your complaint within a reasonable period of time following completion of the investigation.
 

Privacy-related complaints about Thrive Care Services may be investigated by the Privacy Commissioner, who has the power to conduct investigations, impose penalties and/or award compensation in appropriate cases.

Communications preferences

To update us with your communications preferences, including electing NOT to receive further information from us, please contact our Supporter Care Team at feedback@thrivecareservices.com.au  We can change the types of communications you receive, or stop all communication from us. Please allow 28 days for your request to be processed and your preferences to take effect.

This privacy statement applies to the personal information collected by Thrive Care Services (ABN 5523 54 8 2570)